As schools close for the next few weeks, learning has moved to an online platform in the community.
“As a local business who cares deeply about our community and its citizens, we, in partnership with the school systems, are happy to ensure that every student and/or teacher who currently does not have a broadband service is connected with internet for virtual learning,” said Beam senior management.
The locally owned and operated cable, Internet, phone, and business company is pledging the following for the next 30 days (where services are available):
• Beam will partner with school districts to ensure the capability to learn remotely.
• Beam will partner with the Housing Authority to accommodate their tenants with Internet service.
• Beam will offer free 50 Mbps Internet services for new customers with households including K-12 and/or college students/teachers/professors who do not have current service. The free service period will be for 30 days and then go to promotional pricing. Call for more details and to sign up. Installation fees for these internet only services will be waived for new customers meeting the above criteria. A valid school ID or proof of K-12 children in household is required. (ex: Report Cards, Progress Reports, School Letters, etc…)
• Beam does not have data caps or hidden fees.
• Beam is increasing bandwidth and complimentary local hot spots.
“We were one of the first of the total 36 providers to have made accommodations in our state for those affected during the corona virus outbreak and proud to do so. We are mindful and will make appropriate accommodations as they come for all affected, existing and new customers combined,” said management.
The company is also assisting existing customers.
“We commit to keep our community connected by promising not to disconnect service or assess a late fee for any customer that contacts the company to let them know they can’t pay their bills due to economic hardships/disruptions caused by the corona virus pandemic,” management said.
Beam may request the customer to supply supporting documentation that the hardship is directly related to COVID-19.
As of March 16, the Beam lobby will be closed until further notice.
“The safety and wellbeing of our customers and employees is always our priority,” said management.
Customers can make payments online at ctvbeam.com, over the phone at 334-298-7000, and checks can be left in the office drop box. Do not insert cash into the drop box. Customers who need to make cash payments can do so at Synovus Bank in Phenix City. Have the payment slip with your statement. For equipment changes or returns, call 334-298-7000. The call center will stay open with 24/7 support. For updates, visit Beam’s Facebook page.